FAQ
When will my order be shipped?
Orders are processed and shipped within 1 - 3 business days (Monday to Friday). However, during peak seasons or high order volumes, it may take up to 5 business days to process and ship your order.
How long does delivery take?
Delivery times vary depending on your location, but usually take between 5 and 15 business days (Monday to Friday). During this period, it's normal for the tracking number to not show immediate or continuous updates, especially if the package is in international transit or waiting for customs clearance.
Can I track my order?
Yes, once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to monitor your package at any time. Please note that tracking updates may not be consistent throughout transit, but this is normal and doesn’t necessarily indicate a problem with the shipment.
What should I do if my order is delayed?
If your order hasn't arrived within the expected timeframe, please contact us using the form below.
We will investigate with the courier and provide you with an update within a few days.
Contact Us
We usually respond within 24 to 48 hours; however, during busier periods, it may take up to 72 hours.