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Important Shipping Update
Due to a recent surge in orders, there may be delays in shipping times. We are working hard to process and fulfill your orders as quickly as possible. You will receive updates via email regarding your order status. Thank you for your patience and understanding.
Shipping and Delivery Times
When will my order be shipped?
Orders are processed and shipped within 1 - 3 business days (Monday to Friday). However, during peak seasons or high order volumes, it may take up to 5 business days to process and ship your order.
How long does delivery take?
Delivery times vary depending on your location, but usually take between 5 and 15 business days (Monday to Friday). During this period, it's normal for the tracking number to not show immediate or continuous updates, especially if the package is in international transit or waiting for customs clearance.
Can I track my order?
Yes, once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to monitor your package at any time. Please note that tracking updates may not be consistent throughout transit, but this is normal and doesn’t necessarily indicate a problem with the shipment.
What should I do if my order is delayed?
If your order hasn't arrived within the expected timeframe, please contact us via support@rcdriftlegends.com.
We will investigate with the courier and provide you with an update within a few days.
Product Information and Issues
I received a defective product. What should I do?
We apologize for the inconvenience! Please contact us immediately with a description of the issue and a video of the defective product.
We will assist you in resolving the issue as quickly as possible.
Are your RC cars suitable for beginners?
Absolutely! Our RC cars are designed to be user-friendly, making them perfect for both beginners and experienced users. We also provide guides and tips to help you get started.
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible.
We will do our best to accommodate your request, provided the order hasn't already been processed for shipping.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards. You can choose your preferred method during the checkout process.
Haven't found your answer?
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